After signing up you will receive an email message. Follow the link contained in this message to confirm your E-mail address.
If you don't see the message in your inbox, please check the “Spam” folder, as the message might end up there by chance.
If you did not receive the message, you can request it again.

After signing up on the website you will receive an email message to confirm your sign-up. This message contains the password for signing in to the website.
The password can be changed in your personal settings
If you forgot the password, use the "Forgot your password?" line that you see when entering your e-mail and password.. Click on that line, specify the E-mail address you used to sign up, and the instruction for password reset will be sent to that E-mail address.

If you have not completed any video exercise, you can delete your account in the profile settings. If you have studied on the website for some time, please contact our support team, and we will delete your account.

If you have no access to twenty phrases, it means that less than 24 hours have passed since your previous practice. For instance, if you spent your free phrases yesterday at 8:00 P.M., then the new phrases will become accessible today after 8:00 P.M.

For any questions please contact us at support@puzzle-english.com or use the "Feedback" button that can be found at the bottom of each page.